Insured Patients
Insured Outpatients
If you are insured, it is necessary that you gain
authorisation from your insurance company, prior to attending
the hospital for consultation and possible diagnostic
tests during your visit. Please confirm with your insurance
company if there is an excess to pay.
Your insurance company will tell you whether your policy will
cover the treatment and how to make a claim. So that we can settle
your account directly with your insurance company, we will need the
following information upon your arrival at the hospital:
- Name of the insurance company
- Registration number
- The scale or level of your insurance cover
- Claim form
- Claim number or authorisation code
Ramsay hospitals operate a direct link with BUPA, BUPA
International, PPP, Standard Life, Norwich Union and Royal Sun
Alliance. Accounts to these insurers can be electronically
transmitted.
BUPA patients: Please ring direct line 0845609011 for authorisation
number. You will not need a claim form unless you are part of a
corporate policy.
PPP patients: You will always need to complete a claim form for
each course of treatment.
Standard Life Healthcare patients: Please refer to your Ramsay
hospital for guidance.
Insured Inpatients
If you are an inpatient, it is important that you tell your
insurers of the proposed admission date and treatment
necessary.
Claim forms: Most insurance companies require the claim form to
be completed by both yourself and either your GP or specialist
(Consultant). Wherever possible a claim form must be completed
before or on admission.
There will usually be three invoices unless you have agreed a
Fixed Cost Care package inclusive of all fees.
- One from the hospital
- One from the Consultant Surgeon
- One from the Consultant Anaesthetist unless your hospital
charges on behalf of the Consultant.
These invoices will normally be sent (if applicable) with your
claim form to your insurance company. However some Consultant
Surgeons and Consultant Anaesthetists are self accounting. This
means they may sometimes send their invoice direct to your home
address. Please forward these to your insurers. All charges are
pre-agreed with your insurance company and therefore copy invoices
are not normally sent to you by the hospital.